Shipping policy
Delivery is free on all orders above £130.00 (Mainland UK)
Orders below £130 will be charged at £6.95 (Mainland UK)
Our standard delivery charge is £6.95 for orders delivered throughout mainland UK up to the value of £130.00.
Orders over £130.00 are eligible for free delivery.
Stock items are normally delivered the next working day for all orders received by midday Monday - Friday.
Altrad Belle products are dispatched ex-works on a standard three working day delivery. Next working day delivery is available at an extra charge if required.
For delivery areas outside mainland UK, i.e. Northern Ireland, Ireland, the Isle of Wight, the Channel Islands, the Isle of Man and the Scottish Highlands & Islands, certain products may incur a higher delivery charge - if in doubt, please contact us prior to ordering.
Orders received over a weekend are processed Monday and are normally delivered the next working day.
Orders received on bank holidays are processed the next working day and are normally delivered the next working day after that.
Please note, all orders will require a signature of receipt to verify delivery.
- Shipping & Delivery Advice
- Upon delivery of goods please check the packaging carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier. Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition. If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the item(s), then contact us immediately at orders@equiplogistics.com or call Customer Service on 01623 858322 stating the reason for refusal.
- Privacy & Security
- Equip Logistics are committed to protecting your privacy and will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We do not use 'spam' which we define as random emails to personal email addresses where the recipient has not been a customer of ours. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. Equip Logistics use a secure server (SSL) to ensure that your credit card details are protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, Equip Logistics will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server. We also support the 3D Secure system to protect cardholders details from misuse.
- Returns & Replacements
- If you need to return something, you must contact us before returning to obtain a RETURNS NUMBER and the correct returns address. You must notify us of any damage or errors within 7 working days in writing. All Items should be returned in their original packaging. We will cover the return carriage costs if the return is a result of our error. If you wish to return an item for any other reason you must contact us within 14 days of receipt, you will be liable for any carriage charges incurred for the return of that item, as per the Consumer Contracts Regulations. Once we have received your return it will be checked for validity and we will then issue a refund via your original payment method.
Images
Images are for illustration purposes only.